What do we do?
As part of the IT Services portfolio at , the IT Business Transformation Team provides project management and technical expertise on strategically aligned IT projects and initiatives. Through a collaborative framework, we coordinate the efforts and activities of cross-functional teams to drive a project to completion. Our goal is to increase communication, promote a culture of high standards, expectations, and continuous improvement all while meeting an identified need effectively and efficiently.
Activities include:
- Business Analysis - establishing the process and standards for business analysis methodology
- Digital Process Transformation - supporting the process of analyzing business processes or forms to reduce inefficiencies
- Project Management - providing project management skills and support to lead approved IT projects and cross-functional initiatives
- Change Management - including training opportunities and project communications
What is an IT project or initiative?
IT projects and initiatives are classified as either a Software Enhancement or Change, Process & Forms Digitization, or a New Project Idea. IT projects may not always result in a technical project; they take many shapes and sizes. Most often, IT projects involve the evaluation of processes on a greater scale and may include multiple types of transformations.
Note: all IT project requests must have identified funding, outline any departmental impacts (enterprise or more focused, including personnel), and name a project owner.
A software enhancement or change request is any change or upgrade that increases software or hardware capabilities beyond the original specifications. Enhancements generally allow software and hardware product performance scalability.
Example: "I need a new report for class lists added to TIMS"
Submit an .
The IT Business Transformation team works collaboratively with groups of key stakeholders and process owners to optimize new or existing processes or forms. The goal of Process & Forms Digitization is to improve the overall customer experience by improving turnaround time and reducing inefficiencies, while making use of modern technology.
Process and forms digitization requests require the following:
- Approval from your Director, Supervisor, or Manager, and the process owner
- A review of the current process flow including identification of core activities
- An explanation of what the transformation will achieve
Examples of digitized forms can be found on the Digital Transformation webpage.
Submit a .
A new project idea either establishes a new technology-based system or service, or significantly enhances an existing one. It also has a defined beginning and end, and is not routine, but is a specific set of operations designed to accomplish a goal.
The following applies to all IT projects:
- IT resources are required
- Enterprise impact (college-wide or multi-department/area impact)
- Has a technology component that requires software integration
- High visibility or high impact to the requesting department or area
- Ongoing IT support for the product after implementation will be needed
Example: "I want to implement Microsoft 365 for my department".
Submit an .
How to get started
Have a project idea or initiative? Follow these simple steps:
- Socialize your idea with your Direct Manager or Supervisor and your team to gather feedback.
- Refer to the to determine the project type: New Project Idea (Lite or Standard), Process & Form Digitization, or General IT Service Request.
- Complete the applicable action below.
Noteworthy projects & initatives
|
Project or Initiative Name |
Department |
Description |
|---|---|---|
|
IT Services, College-wide |
MFA has been implemented by IT Services. MFA enhances your IT security and protects your sensitive data by requiring users to choose a secondary authentication method. In order to access Microsoft 365 and applications, confirmation of your identity through a mobile app (or by other approved methods) is now required by our MFA policies. |
|
|
Infrastructure Modernization Initiative |
IT Services, College-wide |
Telephony 2.0 Project: has unified our communication requirements under a single system- Microsoft Teams. Enabling interoperability across all communication mediums has improved our ability to respond to 's dynamic telephony needs. |
|
Mobile App |
IT Services |
More information coming soon. |
|
Moodle Upgrade 4.1 |
IT Services
|
Upgrade Moodle from Version 3.9 to Version 4.1. This upgrade allows for display of completion criteria, opening dates and closing dates for each activity on a course, and more. Learners can see at a glance what they need to do to complete a specific course or activity, which makes it easier to manage their time. |
|
Digital Transformation Initiative |
IT Services, College-wide |
|
| Banner Revitalization Initiative | College-wide |
|
Tools and resources
Below is a list of tools and resources available for use to support all phases of a project. Please download and save a copy of the document.
The documents above are meant to be used as a starting point or guide. Each project will be different- feel free to modify the template to suit your needs.
Contact us
Have a question about a project? Not sure where to start? Want to check the status of your project request?
Or just want to share some feedback?
Email us at ITprojects@okanagan.bc.ca and we’ll be happy to assist!