Office Administration

Female student wearing a blue winter coat standing outside.

Chair

Brenda Ridgeley-Ketchell

Office Administration
Office: E Building 411
Campus: Kelowna
Phone: 250-762-5445 ext. 4391
Headshot of Brenda Ridgeley

Over 30 years of experience in a variety of office administration roles from Accounts Payable/Receivable Clerk to Office Manager having worked in the following industries: oil and gas, financial services and banking, real estate, engineering, retail and service, pulp and paper, provincial and municipal government, health care and education. Currently Department Chair with over 15 years of teaching experience in Office Administration and Accounting.  I give back to the community by serving as Secretary of the Kelowna Women’s Shelter Board of Directors as well as a volunteer for the Loran Scholarship Organization.  Proud to be Mi’kmaq Qalipu First Nation member.  

Credentials:
Master of Arts in Higher Education Administration and Leadership (Royal Roads)
Autism Spectrum Certificate ()
Bachelor of Business Administration ()
Provincial Instructor Diploma Program (Vancouver Community College)
Business Administration Diploma (Accounting) (Okanagan University College)
Office Administration Diploma (Cabot Institute)

Terry Becker

Office Administration
Office: E Building 413
Campus: Kelowna
Phone: 250-762-5445 ext. 6413

Having spent over 20 years in my career as a Paralegal, where I worked in most divisions in the law firm with lawyers, administrators, and court personnel, I went back to school and focused on how I could best mentor the next generation of legal administrative professionals.  I now teach and mentor legal administrative assistants and paralegals in both the substantive and transactional law classes.  Combining legal technology, client management software, and the law and how to best deliver competent and legal administrative and paralegal services to the lawyers of today’s law firms and their clients.

When not teaching, you can find me camping, on walks with Lucy the rescue Schnoodle, riding the Okanagan Rail Trail, and hitting a golf ball with some flashes of adequacy!  PS: An aspiring “Podcaster”!

Credentials:
Master of Education, Simon Fraser University
Bachelor of Arts, Trinity Western University
Paralegal, Capilano University (BCPA Registered Paralegal)
Diploma, Provincial Instructor, Vancouver Community College
Certificate, Organizational Coaching, University of British Columbia
Certificate, Mental Health First Aid, CMHA

Carmen Burt

Office Administration
Office: Salmon Arm Building 202A
Campus: Salmon Arm
Phone: 250-832-2126 ext. 8272
OSB - Carmen Burt

For more than twenty years, I have been an instructor for . My time has been spent teaching in both the online and in a face-to-face environment. My teaching experiences have been within Office Administration, Medical Assistant, and Business Administration.  My focus as an instructor is to provide a supportive, positive, respectful, engaging learning environment that enhances quality of life and fosters life-long learning. I support a learning environment that focuses on problem solving and critical thinking while engaging in conversations and active listening. In my spare time, I volunteer for the local foodbank and partake in various outdoor activities.

Credentials:
Master of Education in Distance Education, Athabasca University
BC Provincial Instructors Diploma, Vancouver Community College
Administrative Admin Certificate, University College of the Cariboo

Tanya Cooke

Office Administration
Office: E Building 412
Campus: Kelowna
Phone: 250-762-5445 ext. 4238

I have been an instructor at for over 10 years, teaching in the Administrative Assistant and Accounting/Bookkeeping Certificate programs. My earliest experiences in education involved one-on-one support for school-aged children, developing and implementing individualized learning strategies and adaptations to help students reach their educational and social goals.

Prior to teaching I spent 20+ years in administrative and accounting roles within a variety of industries: banking, real estate, insurance, sports & entertainment, event administration, customer service, and travel. The majority of this time I held a corporate level accounting position with responsibilities ranging from payroll management, accounts payable/receivable, financial statement analysis and reconciliations.

I am extremely grateful for my career as an instructor, striving to create a positive learning environment where I can inspire, encourage, and guide students to achieve their goals and experience success!

In my down time I enjoy hiking, skiing, snowshoeing, camping, or riding my motorcycle!

Credentials:
Business Administration Certificate (Accounting Specialty) –
Provincial Instructor Diploma – Vancouver Community College
Learner Centred Instruction Certificate –
Certified Education Assistant– Okanagan University College

Lori Cross

Office Administration
Office: Main Building E122
Campus: Vernon
Phone: 250-762-5445

Rhonda Darbyson

Office Administration
Office: Salmon Arm Building 005A
Campus: Salmon Arm
Phone: 250-762-5445 ext. 6308

I have spent 25+ years in the business sector both as an employee and small business owner of retail and service companies. During this time, I have had the opportunity to bookkeep and consult for a wide range of clients including sole proprietorships and corporations. For the past 12+ years, I have been an instructor for in Continuing Studies and Office Admin. I really enjoy working with students to fulfill their own dreams in pursuing a new career.  I live in Blind Bay on Shuswap Lake and enjoy camping, biking, hiking, boating, and skiing with my family.

Credentials:
Master of Arts in Learning & Technology, Royal Roads University
Diploma of Business Administration (Accounting),
Certificate in Learner Centred Instruction,
Provincial Instructor’s Diploma, Vancouver Community College
Certificate in Office Administration,

Nicole Davis

Office Administration
Office: E Building 411
Campus: Kelowna
Phone: 250-492-4305 ext. 2244

Katerina Hay

Office Administration
Office: Main Building D350
Campus: Vernon
Phone: 250-762-5445 ext. 2219

Dawn Nolt

Office Administration
Office: E Building 411
Campus: Kelowna
Phone: 250-762-5445 ext. 6333

Cristina Phillips

Office Administration
Office: E Building 217
Campus: Kelowna
Phone: 250-762-5445 ext. 6758

Lucy Ryga

Office Administration
Office: E Building 217
Campus: Kelowna
Phone: 250-762-5445 ext. 4216
Learning Centre - Lucy Ryga

As a former operations and office manager and business owner, I have had the opportunity to see the evolution of office administration in a variety of settings from large-scale corporations to start-up tech companies.  Using this experience, my goal is to facilitate learning and higher education in office administration, leadership, computer software, and business by incorporating real-world applications. For over 15 years I have been an adult educator in these disciplines, and seek to help learners acquire the technical tools and critical thinking skills they will need to thrive in business and in life.  When I am not on campus, you will find me with family, on the lake, in the outdoors, and on the ski hill.

Credentials:
Learner Centered Instructor Certificate |
Train the Trainer Certificate, School of Instructor Education |Vancouver Community College
Train the Trainer Certificate | United Way of Canada
Microsoft Certified Specialist
Associate of Arts Degree | University of British Columbia

Retired Instructors

Sylvia Lehmann

Office Administration
Office: Centre For Learning 413
Campus: Kelowna
Phone: 250-762-5445 ext. 4394